pqc88 Privacy Policy — Your Data Is Our Responsibility
This policy clearly explains how your personal information is collected, used, and kept secure on the pqc88 platform.
1 Introduction and Applicability
pqc88 ("we", "our", "platform") operates a safe and reliable online betting and casino service for users in Bangladesh. This privacy policy applies to our website, mobile platform, and all related services.
By using our platform, you agree to the terms of this privacy policy. Please review this policy regularly, as we may update it as needed. We will notify you of any significant changes.
2 What Information We Collect
pqc88 collects only the information necessary for providing services, ensuring security, and meeting legal obligations. The types of information we collect are described below:
Personal Identity Information
- Full name, date of birth, and nationality
- Email address and current residential address
- National ID or passport number (for age verification)
- Any information provided at the time of account creation
Financial Transaction Information
- bKash, Nagad, Rocket, or Upay account numbers (full numbers are never stored)
- Deposit and withdrawal amounts and times
- Transaction history and reference numbers
Technical and Usage Information
- IP address, browser type and version
- Device information (operating system, screen resolution)
- Site access times, page visit history
- Information collected through cookies and similar tracking technologies
- Game play history and preferences
3 Use of Collected Information
pqc88 uses collected information only for the following purposes:
- Account Management: For registration, login, identity verification, and account security.
- Transaction Processing: To complete deposits and withdrawals and to ensure financial security.
- Customer Support: To provide 24/7 support in Bengali and to resolve complaints.
- Security and Fraud Prevention: To detect and prevent unauthorized access, money laundering, and fraudulent activity.
- Legal Compliance: To comply with applicable laws and regulations and to meet the requirements of regulatory authorities.
- Service Improvement: To improve user experience and to resolve technical issues.
- Responsible Gambling: To identify problematic gambling patterns and to provide necessary support.
4 Information Sharing and Disclosure
We generally do not share your personal information with third parties. However, limited information may be shared in the following circumstances:
Service Providers
Minimum necessary information may be shared with trusted third-party service providers for payment processing (bKash, Nagad, Rocket, Upay), technical infrastructure, and security verification. These providers are required to comply with our privacy standards.
For Legal Reasons
In the case of any legal obligation, court order, or government directive, we may disclose necessary information to the relevant authorities.
For Fraud Prevention
Where necessary to prevent or investigate fraudulent activity, relevant information may be shared with security agencies or financial institutions.
5 Cookies and Tracking Technology
The pqc88 website uses cookies and similar tracking technologies to improve the user experience.
Essential Cookies
These cookies are essential for the basic functionality of the platform. They are used to maintain login sessions, store security tokens, and remember language preferences. Disabling these cookies may prevent the site from working properly.
Analytics Cookies
These cookies help us understand how users are using the site, so we can improve our services. These cookies collect anonymous data and do not identify you personally.
Cookie Controls
You can control or delete cookies through your browser settings. Please note that disabling certain cookies may cause some parts of the service to not work properly.
6 Data Security Measures
pqc88 follows industry-standard technology and processes to protect your personal and financial information:
- SSL Encryption: 256-bit SSL encryption is used for every connection and data transfer.
- Two-Factor Authentication: An additional identity verification process is in place for account access and large transactions.
- Encrypted Database: All stored sensitive information is kept in encrypted form.
- Regular Security Audits: Regular security tests are conducted to identify and resolve system vulnerabilities.
- Access Controls: Staff are given limited access to only the information required for their work.
- Data Backup: Regular data backups are maintained on secure offsite servers.
7 Data Retention Period
pqc88 does not retain any personal information longer than necessary. The retention period is determined according to the type of information:
- While Account Is Active: All relevant information is retained while the account remains active.
- After Account Closure: Financial information is retained for the period required by legal obligations (generally up to 5 years).
- Transaction Information: May be retained for an extended period for regulatory requirements and dispute resolution.
- Temporary Session Information: Automatically deleted after logout or when the session ends.
8 Your Rights
As a registered user of pqc88, you have the following rights:
Right to Access Information
You may request to know what information we hold about you. We generally aim to respond to such requests within 30 working days.
Right to Correct Information
If any of your information is incorrect or incomplete, you may request a correction. You can update much of your information yourself through your account settings.
Right to Delete Information
You may request deletion of information that is no longer necessary beyond legal obligations. However, financial and security-related information is retained until the specified period has elapsed.
Right to Object to Processing
You may object to the processing of your information for certain purposes. However, processing required to deliver core services cannot be stopped.
9 Protection of Minors
pqc88 strictly follows a 21+ age policy. This platform is for individuals aged 21 or older only. We do not knowingly collect or process any personal information from minors.
Age verification is mandatory at the time of registration. If we become aware that a minor has opened an account, that account will be immediately closed and all collected information will be deleted.
10 Third-Party Services
Payment gateways used on our platform, such as bKash, Nagad, Rocket, and Upay, follow their own privacy policies. When you use these services, your information will also be governed by their policies.
Game content providers (such as PG Soft, Pragmatic Play, JILI, Spribe, Evolution Gaming) operate games through their own systems. Information shared with them is limited to what is necessary for game operation.
11 Changes to the Privacy Policy
pqc88 may update this privacy policy from time to time. For any significant changes, we will notify you in the following ways:
- A clear notice will be displayed on the platform.
- You will be informed of the changes at your registered email address.
- The "Last Updated" date at the top of the page will be changed.
Continued use of the platform after any changes will be taken as your agreement to the new policy. If you do not agree to the new policy, you may request to close your account.
12 Contact and Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact us:
We take all privacy-related complaints seriously and aim to resolve them as quickly as possible. Protecting your information is our top priority.